Shipping policy

Where orders ship from

Jolly Parade works with third-party fulfillment partners. Orders are currently fulfilled and shipped from Vietnam. As our fulfillment network develops, some products or orders may be fulfilled from the United States or another disclosed location. The fulfillment location does not change your rights under our Return and Refund Policy.

If an order contains multiple items, the items may be fulfilled at different locations and arrive in separate packages at no additional shipping charge beyond the amount shown at checkout.

Processing time

Orders are typically processed within 1–2 business days after payment is confirmed. Business days do not include weekends or public holidays.

Estimated delivery time to the United States

After dispatch, standard delivery to U.S. destinations typically takes 7–9 business days. The estimated total time from order placement to delivery is therefore approximately 8–11 business days.

These are estimates, not guaranteed delivery dates. Remote locations, carrier disruptions, severe weather, customs processing, peak seasons, and other events outside our reasonable control may cause delays.

Shipping charges

Available shipping methods and charges are displayed at checkout before payment. We do not add undisclosed shipping charges after an order is placed.

Import duties and taxes

Any applicable import duties and customs charges are included in the amount paid at checkout. Customers will not be asked by us to pay additional import charges upon delivery.

Tracking

When tracking is available, we will email the tracking information after the order ships. Tracking may take several business days to display its first carrier scan, particularly for internationally fulfilled orders.

Address accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact support@jollyparade.com immediately if you notice an error. We cannot guarantee an address change after fulfillment begins and are not responsible for delays, failed delivery, or loss caused by incorrect information supplied at checkout.

Delays

If we learn that we cannot ship your order within the stated processing timeframe, we will notify you, provide a revised expected shipping date, and explain your option to accept the delay or cancel the affected order for a full refund. If we cannot fulfill the order, we may cancel it and issue a full refund.

Lost, damaged, or incorrect shipments

For a lost shipment or an item that arrives damaged, defective, or incorrect, contact support@jollyparade.com. Resolution is governed by our Return and Refund Policy.