Privacy Policy

Last updated: September 15, 2026

Jolly Parade is operated by Dao Thanh Tu, an individual operating under the brand name Jolly Parade (“we,” “us,” or “our”).

This Privacy Policy explains how we collect, use, and disclose personal information when you visit jollyparade.com, make a purchase, contact us, or otherwise interact with our store (the “Services”).

For the processing described in this policy, Dao Thanh Tu is responsible for your personal information, except where a service provider independently determines how it processes information under its own privacy policy.

Personal Information We Collect

Depending on how you interact with our Services, we collect the following types of information:

• Contact information: Your name, email address, phone number, and billing and shipping addresses.

• Order and transaction information: Products purchased, order history, amounts paid, payment status, shipping details, and information about cancellations, replacements, or refunds.

• Payment information: Information needed to process your purchase through our payment providers. Payment details are handled through the checkout and the applicable payment provider. We receive transaction confirmations and relevant payment details to manage orders, refunds, and fraud prevention.

• Account information: Account identifiers, contact details, and preferences if you create or use a customer account.

• Customer support information: Messages, order details, photographs, videos, and other information you send us when requesting assistance.

• Device and browsing information: Your IP address, browser type, device identifiers, general location inferred from your IP address, pages viewed, products viewed, cart activity, and interactions with our website.

• Marketing preferences: Your subscription status, consent choices, and interactions with our marketing communications.

Please do not send passwords, full payment card numbers, or other unnecessary sensitive information by email or through our contact form.

How We Collect Information

We collect personal information:

• Directly from you, when you place an order, complete a form, subscribe to updates, or contact us.

• Automatically, through cookies and similar technologies when you browse or interact with our Services.

• From service providers and partners, including Shopify, payment processors, fulfillment partners, shipping carriers, and providers supporting analytics or marketing.

How We Use Your Information

We use personal information to:

• Process payments and fulfill, track, and deliver orders.

• Handle customer inquiries, cancellations, replacements, and refunds.

• Send order confirmations, shipping updates, and other service messages.

• Maintain customer accounts and remember preferences.

• Operate, troubleshoot, and improve our website and shopping experience.

• Understand how visitors use our Services and measure marketing performance.

• Send promotional communications and support relevant advertising, where permitted and subject to applicable consent requirements.

• Detect fraud, secure our Services, and resolve disputes.

• Maintain business records and comply with applicable legal obligations.

Where applicable law requires a legal basis for processing, we rely on performing a contract with you, complying with legal obligations, our legitimate interests where permitted, or your consent. Where processing relies on consent, you may withdraw it without affecting the lawfulness of earlier processing.

How We Share Information

We disclose personal information where necessary for the purposes described above, including with:

• Shopify, which hosts our store and supports checkout and other store functions.

• Payment providers, to process payments, refunds, and payment-related disputes.

• Fulfillment partners and shipping carriers, to prepare orders, deliver packages, and investigate delivery issues.

• Technology and support providers, including services supporting website operation, communications, data storage, and customer assistance.

• Analytics and advertising partners, where these services are used, subject to applicable privacy choices and consent requirements.

• Professional advisers or authorities, where needed to comply with law, respond to valid legal requests, address fraud, or protect legal rights.

• Parties involved in a business transfer, if necessary in connection with a proposed or completed sale, restructuring, or transfer of our business.

We may also disclose information at your request or with your consent.

Cookies, Analytics, and Advertising

Our website uses cookies and similar technologies to support functions such as the shopping cart, checkout, security, and remembering preferences.

Depending on the services enabled, these technologies may also help us analyze website traffic, measure advertising results, and show relevant advertisements.

Some disclosures to advertising partners may qualify as a “sale,” “sharing,” or processing for “targeted advertising” under applicable privacy laws, even when no money is exchanged.

You can manage cookies through your browser settings and through any privacy controls displayed on our website. Blocking certain cookies may affect website functionality. Where consent is required, nonessential tracking is subject to that consent.

Depending on where you live, you may have the right to opt out of the sale or sharing of personal information or its use for targeted advertising. To submit a request, email support@jollyparade.com or use the applicable privacy controls available on our website. Where legally required, we honor recognized opt-out preference signals, such as Global Privacy Control.

Cookie preferences may apply only to the browser or device you are using. You may need to update them on other devices or after clearing cookies.

Our Relationship with Shopify

Our store is hosted on Shopify. Shopify processes personal information to help provide and operate our Services.

Shopify may also process certain information for its own purposes, including operating, improving, securing, and personalizing its services, as described in its own privacy policy.

To learn more, please read the Shopify Consumer Privacy Policy. You can manage applicable rights relating to Shopify’s own processing through the Shopify Privacy Portal.

Requests concerning your order or our use of your information should be sent to support@jollyparade.com.

Marketing Communications

You can unsubscribe from promotional emails using the unsubscribe link included in those messages or by contacting us.

Unsubscribing from marketing does not stop essential communications about your purchases, deliveries, refunds, or customer support requests.

International Processing

Jolly Parade is operated from Vietnam. Your information may be processed in Vietnam and in other countries where Shopify, our fulfillment partners, or other service providers operate, including the United States.

Privacy laws in those countries may differ from those in your country of residence. Where required by applicable law, international transfers are subject to appropriate safeguards, such as recognized contractual protections or transfers to countries recognized as providing adequate protection.

You may contact us for information about safeguards applicable to your personal information.

How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes described in this policy.

Retention depends on factors such as order fulfillment, customer support needs, accounting and tax obligations, fraud prevention, dispute resolution, and applicable legal requirements.

When information is no longer needed, we delete or anonymize it in accordance with applicable requirements.

Information Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

No website, transmission method, or storage system is completely secure, so we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live and the laws that apply, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information.

• Obtain a portable copy of certain information.

• Object to or request restrictions on certain processing.

• Withdraw consent where processing is based on consent.

• Opt out of qualifying sales, sharing, or targeted advertising.

• Appeal a decision concerning your privacy request.

To exercise a right, email support@jollyparade.com with the subject line “Privacy Request” and explain your request.

We may need to verify your identity before completing certain requests. Where permitted by law, an authorized agent may submit a request on your behalf, subject to appropriate verification.

We will respond within the timeframe required by applicable law. Some requests may be subject to exceptions, including where records must be retained for legal obligations or ongoing disputes. We will not discriminate against you for exercising applicable privacy rights.

If you wish to appeal our response or raise a complaint, contact us at the same email address. You may also have the right to complain to your local data protection authority.

Children’s Privacy

Our Services are intended for adult shoppers and are not directed to children. We do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us so we can investigate and take appropriate action, including deletion where required.

Third-Party Links

Our website may contain links to websites or services operated by third parties. Their privacy practices are governed by their own policies.

Please review those policies before providing information to a third-party website or service.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations.

The revised version will be posted on this page with an updated “Last updated” date. We will provide additional notice or obtain consent where required by applicable law.

Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact:

Jolly Parade
Operated by: Dao Thanh Tu
Email: support@jollyparade.com
Mailing address: 203 Nguyen Huy Tuong, Hanoi 100000, Vietnam