Return and Refund Policy

Last updated: September 15, 2026

At Jolly Parade, we want your order to arrive complete, in good condition, and as described. If something is wrong, please contact support@jollyparade.com so we can help.

Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, contains a defective or incorrect item, or is missing an item, please contact us within 7 calendar days of delivery.

Include:

• Your order number.

• A brief description of the issue.

• Clear photos of the affected item, packaging, and shipping label, where available.

For an issue that cannot be shown in a photo, such as an LED stand that does not work, we may request a short video or additional details.

Please keep the item and packaging while we review your request. If packaging is unavailable, contact us anyway so we can assess the information you have.

We aim to respond within 2 business days. Once the issue is verified, we will refund the affected item or offer a free replacement. We will only send a replacement if you agree to it.

Please report any defect that becomes apparent later as soon as you discover it. The 7-day reporting window does not limit any rights or remedies available under applicable law.

Refunds for Sets and Orders with Multiple Items

If an entire set is damaged, incorrect, or unusable, we will refund the full amount paid for that set.

If only part of a set is affected and the remaining items are usable as described, we will refund the affected portion based on the set price actually paid, or offer a free replacement with your agreement. For example, one affected ornament in a five-ornament set would generally qualify for a refund of one-fifth of the price paid for that set.

Accessories purchased separately, including LED display stands, are assessed separately. A defective stand qualifies for a refund of the amount paid for the stand.

Refunds reflect any discounts applied at checkout. These arrangements do not limit remedies required by applicable law.

Do I Need to Return the Item?

In most approved damage, defect, or incorrect-item cases, a return is not required.

Please do not send anything back without contacting us first. If a return is necessary, we will provide the return address and instructions and cover the authorized return-shipping cost.

The address on your package may belong to a fulfillment partner and should not be used for returns without our instructions.

Change of Mind and Customer-Caused Damage

Except where required by law, we do not accept returns or exchanges for:

• Change of mind or personal preference.

• Selecting the wrong design, color, quantity, or variant.

• Minor color differences caused by screens or lighting, where the product remains materially consistent with its description.

• Minor packaging wear that does not affect the product.

• Damage caused by misuse, unauthorized alterations, or failure to follow product care instructions.

Opening the package, gently assembling an ornament as instructed, or testing an LED stand does not by itself make a defective-item claim ineligible.

If you placed an order by mistake, please see the cancellation section below.

Order Changes and Cancellations

Email support@jollyparade.com as soon as possible if you need to change or cancel an order.

We can cancel an order if fulfillment has not begun. Once processing or fulfillment is underway, changes and cancellations may no longer be possible.

If your entire order is canceled before fulfillment, we will refund all amounts paid for that order, including shipping.

This does not affect cancellation rights arising from a shipping delay or applicable law.

Missing or Undelivered Orders

If your order has not arrived within the estimate in our Shipping Policy, or tracking appears stalled, please contact us. We will investigate with our fulfillment partner and the carrier and keep you informed.

If the shipment is confirmed lost or cannot be delivered through no fault of yours, we will offer a full refund for the affected shipment or a free replacement, at your choice.

If tracking shows “delivered” but you cannot find the package, check your delivery area and with household members or building management, then contact us. We will help investigate the delivery details.

Please check your address carefully before ordering. Delivery problems caused by an incorrect or incomplete address supplied at checkout do not automatically qualify for a free replacement or refund. If a parcel is returned to sender, we will review the available options with you and explain any reshipping costs before proceeding.

Refund Processing and Shipping Charges

Approved refunds are issued to your original payment method.

We will issue the refund within 3 business days of approval. Your bank or payment provider may then take an additional 5–10 business days to post the credit.

For a full-order refund due to damage, defects, incorrect items, or loss, we also refund the original shipping charge. For a partial-order refund, we refund any shipping charge attributable to the affected items. Applicable taxes are adjusted accordingly.

If the refund has not appeared after 10 business days from our refund confirmation, please contact your payment provider and email us for assistance.

Contact Us

Email: support@jollyparade.com

Please include your order number in your message. For photos or videos, send them directly by email.

Business days are Monday through Friday, excluding public holidays. Nothing in this policy excludes or limits consumer rights that cannot be waived under applicable law.